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Product People & Key Stakeholders

Product People & Key Stakeholders

Last Updated: 2025-10-29 Source: Employment Hero (manual sync) Purpose: Live directory of product-related roles and senior management for RACI matrices, PRDs, and stakeholder communications

How to Update This Document

Use the Employment Hero to refresh this data:

Terminal window
# Export senior management
node .claude/tools/employmenthero/search-employees.cjs --senior --json > senior-mgmt.json


# Export product team
node .claude/tools/employmenthero/search-employees.cjs --department "Product" --json > product-team.json


# Export business analysts
node .claude/tools/employmenthero/search-employees.cjs --role "Business Analyst" --json > ba-team.json

Then use Claude to transform the JSON into this document format.

Senior Management

C-Suite

Chief Executive Officer

  • Name: [TBD]
  • Email: [TBD]
  • Role in Product: Strategic direction, final approvals

Chief Product Officer

  • Name: [TBD]
  • Email: [TBD]
  • Role in Product: Product strategy, roadmap ownership

Chief Technology Officer

  • Name: [TBD]
  • Email: [TBD]
  • Role in Product: Technical feasibility, architecture decisions

Chief Operating Officer

  • Name: [TBD]
  • Email: [TBD]
  • Role in Product: Operational impact, resource allocation

Product Leadership

Head of Product

  • Name: [TBD]
  • Email: [TBD]
  • Reports to: CPO
  • Responsibilities: Product vision, team leadership, prioritization

Product Directors

  1. Director - Consumer Products

    • Name: [TBD]
    • Email: [TBD]
    • Focus: Consumer journey, participant experience

  2. Director - Provider Products

    • Name: [TBD]
    • Email: [TBD]
    • Focus: Provider portal, service delivery

Product Owners

Consumer Journey

  • Name: [TBD]
  • Email: [TBD]
  • Epics: Consumer onboarding, participant portal
  • Jira: @[username]

Work Management

  • Name: [TBD]
  • Email: [TBD]
  • Epics: Rostering, scheduling, workforce management
  • Jira: @[username]

Invoicing & Billing

  • Name: [TBD]
  • Email: [TBD]
  • Epics: Invoice V2, payment processing, NDIS claiming
  • Jira: @[username]

Budgets & Services

  • Name: [TBD]
  • Email: [TBD]
  • Epics: Budget management, service agreements, plan management
  • Jira: @[username]

Business Analysts

Senior Business Analyst

  • Name: [TBD]
  • Email: [TBD]
  • Focus: Requirements analysis, stakeholder liaison
  • Works with: All product owners

Business Analyst - Technical

  • Name: [TBD]
  • Email: [TBD]
  • Focus: Technical requirements, API integrations, system architecture

Business Analyst - Domain Expert

  • Name: [TBD]
  • Email: [TBD]
  • Focus: NDIS compliance, industry regulations, Support at Home

UX/Product Design

Head of Design

  • Name: [TBD]
  • Email: [TBD]
  • Responsibilities: Design system, accessibility standards (WCAG 2.1 AA)

Product Designers

  1. Senior Product Designer

    • Name: Bruce Blyth (example)
    • Email: [TBD]
    • Focus: Consumer-facing products, Figma designs

  2. Product Designer - Provider

    • Name: [TBD]
    • Email: [TBD]
    • Focus: Provider portal, worker apps

Engineering Leadership

VP Engineering / Head of Engineering

  • Name: [TBD]
  • Email: [TBD]
  • Role in Product: Technical delivery, capacity planning

Engineering Managers

  1. EM - Consumer Products

    • Name: [TBD]
    • Team: Frontend/Backend devs for consumer journey

  2. EM - Provider Products

    • Name: [TBD]
    • Team: Rostering, work management, mobile apps

  3. EM - Platform

    • Name: [TBD]
    • Team: Core services, integrations, billing

Stakeholder Groups

Compliance & Legal

  • Head of Compliance: [TBD]
  • Role: NDIS compliance, privacy, data security
  • Involvement: All features with regulatory impact

Operations

  • Head of Operations: [TBD]
  • Role: Operational processes, training, support impact
  • Involvement: Features affecting workflows

Customer Success

  • Head of Customer Success: [TBD]
  • Role: Customer feedback, feature adoption, support tickets
  • Involvement: User experience improvements

Finance

  • CFO / Head of Finance: [TBD]
  • Role: Financial impact, budgeting, pricing
  • Involvement: Billing, invoicing, payment features

RACI Quick Reference

When creating RACI matrices, use these typical patterns:

Product Features

  • Responsible: Product Owner, Business Analyst
  • Accountable: Product Director or Head of Product
  • Consulted: UX Designer, Engineering Manager, Domain Experts
  • Informed: CPO, Stakeholder Groups, Customer Success

Technical Architecture

  • Responsible: Engineering Manager, Tech Lead
  • Accountable: CTO or VP Engineering
  • Consulted: Product Owner, Business Analyst
  • Informed: Product Director, Operations

Compliance Features

  • Responsible: Product Owner, Business Analyst
  • Accountable: Product Director
  • Consulted: Head of Compliance, Legal, Domain Experts
  • Informed: CPO, Operations, Customer Success

Contact Patterns

For PRD Review

  • Product Owner (Accountable)
  • Product Director (Informed)
  • Engineering Manager (Consulted)
  • UX Designer (Consulted)
  • Relevant Stakeholders (Informed)

For Epic Kickoff

  • Product Owner (leads)
  • Business Analyst (supports)
  • Engineering Manager + Team (delivers)
  • UX Designer (designs)

For Go/No-Go Decisions

  • Product Director or CPO (decides)
  • Product Owner (recommends)
  • Engineering Manager (technical feasibility)
  • Head of Compliance (regulatory approval)
  • Operations (operational readiness)

Notes

  1. Update Frequency: Refresh this document quarterly or when org changes occur
  2. Data Source: Use Employment Hero tools to sync automatically
  3. Privacy: This is an internal document - do not commit names/emails to public repos
  4. Jira Integration: Map names to Jira usernames for automatic assignment

To populate this document, run:

Terminal window
# 1. Search for senior management
node .claude/tools/employmenthero/search-employees.cjs --senior


# 2. Search for product team
node .claude/tools/employmenthero/search-employees.cjs --department "Product"


# 3. Update this file with actual names and emails